Shipping Policy

MartyRider’s goal is to make your shopping experience as smooth as your ride on the open road. Here’s everything you need to know about how we ship your biker gear and fashion.

Delivery Timeframes

Since all our products are made-to-order specifically for you, understanding our delivery timeline is important:

Total Delivery Time = Processing Time + Shipping Time

– Processing Time: 3-6 business days (custom production period)

– Standard Shipping: 10-12 business days

– Express Shipping: 7 business days

For standard shipping orders, expect delivery within 13-18 business days total from the order date—plenty of time to plan your next ride. Business days exclude weekends and holidays.

Shipping Options & Costs

We’re pleased to offer FREE Standard Shipping on orders:

– Over $99 within the United States

– Over $200 for international orders

Our shipping services cover all 50 U.S. states and 100 countries worldwide.

Tracking Your Order

We automatically select the most efficient carrier for your shipment from USPS, FedEx, UPS, DHL, or YunExpress. Once your order ships, you’ll receive a tracking number via email to monitor your delivery progress.

Order Changes & Cancellations

Need to modify or cancel your order? Email [email protected] with your order number as soon as possible. Important limitations:

– Changes are only possible within 4 hours on weekdays or 12 hours on weekends after ordering.

– Once an order enters production, it cannot be canceled.

– A 30% management and transaction fee applies to approved cancellations.

Shipping Insurance & Protection

Get peace of mind with MartyRider’s Delivery Guarantee in the event your delivery is damaged, lost, or stolen. For just $2.95, our shipping insurance protects your gear during transit.

What’s Covered

– Damage during shipping

– Theft protection

– Lost package coverage

– Weather damage

Why Get Insurance?

Standard shipping only includes basic carrier coverage, which isn’t enough for quality riding gear. For just $2.95, you can protect your entire order.

If Something Goes Wrong

If your package arrives damaged or doesn’t show up:

1. Take photos of any damage.

2. Contact us within 48 hours.

3. We’ll handle the rest.

All apparel and leather goods are carefully packed with extra protection, but accidents happen. Better safe than sorry when it comes to your riding gear.

Insurance doesn’t cover pre-existing damage or issues with items you’re returning to us.

International Shipping & Customs

International riders should be aware that

– Your local government may charge customs fees, duties, or taxes.

– These fees are not included in our prices and are your responsibility.

– For questions about potential customs fees, contact your local customs office.

Shipping Delays

During peak seasons, shipping may experience delays, particularly for international orders. If your delivery exceeds the expected timeframe, contact us at [email protected] or by phone at +1 (325) 188-8419 for timely support.

Special Delivery Requirements

If you have a specific delivery deadline, we recommend contacting us before placing your order so we can advise on the best shipping option for your timeline.

For any additional shipping questions or concerns, our customer service team is ready to assist you.